{"id":2583,"date":"2025-05-26T03:56:15","date_gmt":"2025-05-26T03:56:15","guid":{"rendered":"https:\/\/nasatoursegypt.com\/?page_id=2583"},"modified":"2025-05-26T11:32:40","modified_gmt":"2025-05-26T11:32:40","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/nasatoursegypt.com\/de\/refund_returns-2\/","title":{"rendered":"Lieferung & Versandpolitik"},"content":{"rendered":"\n

Effective Date:<\/strong> 20th May 2025
Last Updated:<\/strong> 20th May 2025<\/p>\n\n\n\n

Policy Overview<\/h2>\n\n\n\n

Nasa Tours Egypt understands that travel plans can change. This policy outlines our fair and transparent approach to cancellations and refunds while balancing customer needs with operational requirements.<\/p>\n\n\n\n

Standard Cancellation Terms<\/h2>\n\n\n\n

Cancellation Timeline and Refunds<\/h3>\n\n\n\n

More than 48 Hours Before Tour<\/strong><\/p>\n\n\n\n

    \n
  • Refund Amount:<\/strong> 90% of total payment (10% processing fee retained)<\/li>\n\n\n\n
  • Processing Time:<\/strong> 5-7 business days<\/li>\n\n\n\n
  • Eligibility:<\/strong> All standard tour packages and day trips<\/li>\n<\/ul>\n\n\n\n

    24-48 Hours Before Tour<\/strong><\/p>\n\n\n\n

      \n
    • Refund Amount:<\/strong> 50% of total payment<\/li>\n\n\n\n
    • Processing Time:<\/strong> 5-7 business days<\/li>\n\n\n\n
    • Conditions:<\/strong> Subject to our ability to resell the booking<\/li>\n<\/ul>\n\n\n\n

      Less than 24 Hours Before Tour<\/strong><\/p>\n\n\n\n

        \n
      • Refund Amount:<\/strong> No refund available<\/li>\n\n\n\n
      • Alternative:<\/strong> Tour credit option available (see below)<\/li>\n\n\n\n
      • Exception:<\/strong> Medical emergencies with documentation<\/li>\n<\/ul>\n\n\n\n

        No-Show Policy<\/strong><\/p>\n\n\n\n

          \n
        • Refund Amount:<\/strong> No refund available<\/li>\n\n\n\n
        • Grace Period:<\/strong> 15 minutes after scheduled pickup\/meeting time<\/li>\n\n\n\n
        • Communication:<\/strong> We will attempt to contact you during grace period<\/li>\n<\/ul>\n\n\n\n

          Processing Fees Explanation<\/h3>\n\n\n\n

          Why We Charge Processing Fees<\/strong><\/p>\n\n\n\n

            \n
          • Payment gateway fees (Paymob charges)<\/li>\n\n\n\n
          • Administrative costs for booking management<\/li>\n\n\n\n
          • Partner notification and coordination costs<\/li>\n\n\n\n
          • Customer service and communication expenses<\/li>\n<\/ul>\n\n\n\n

            Fee Structure<\/strong><\/p>\n\n\n\n

              \n
            • Standard Processing:<\/strong> 10% of total booking (minimum $10 USD)<\/li>\n\n\n\n
            • Express Refund:<\/strong> 15% of total booking for 24-hour processing<\/li>\n\n\n\n
            • International Refunds:<\/strong> Additional $15 USD for international bank transfers<\/li>\n<\/ul>\n\n\n\n

              Tour-Specific Cancellation Policies<\/h2>\n\n\n\n

              Premium and Multi-Day Tours<\/h3>\n\n\n\n

              Luxury Tours and Private Charters<\/strong><\/p>\n\n\n\n

                \n
              • 72+ hours:<\/strong> 85% refund (15% cancellation fee)<\/li>\n\n\n\n
              • 48-72 hours:<\/strong> 65% refund<\/li>\n\n\n\n
              • 24-48 hours:<\/strong> 35% refund<\/li>\n\n\n\n
              • Less than 24 hours:<\/strong> No refund<\/li>\n<\/ul>\n\n\n\n

                Multi-Day Packages (3+ days)<\/strong><\/p>\n\n\n\n

                  \n
                • 7+ days notice:<\/strong> 80% refund<\/li>\n\n\n\n
                • 3-7 days notice:<\/strong> 60% refund<\/li>\n\n\n\n
                • 1-3 days notice:<\/strong> 30% refund<\/li>\n\n\n\n
                • Day of departure:<\/strong> No refund<\/li>\n<\/ul>\n\n\n\n

                  Specialized Activities<\/h3>\n\n\n\n

                  Diving and Water Sports<\/strong><\/p>\n\n\n\n

                    \n
                  • 48+ hours:<\/strong> 85% refund (weather-dependent activities)<\/li>\n\n\n\n
                  • 24-48 hours:<\/strong> 50% refund<\/li>\n\n\n\n
                  • Same day:<\/strong> No refund (equipment and boat preparation costs)<\/li>\n<\/ul>\n\n\n\n

                    Cultural and Historical Tours<\/strong><\/p>\n\n\n\n

                      \n
                    • Standard timeline applies<\/strong> (48-hour full refund policy)<\/li>\n\n\n\n
                    • Group tours:<\/strong> May have additional restrictions based on minimum participants<\/li>\n<\/ul>\n\n\n\n

                      Desert Adventures and Overnight Camps<\/strong><\/p>\n\n\n\n

                        \n
                      • 72+ hours:<\/strong> 90% refund<\/li>\n\n\n\n
                      • 48-72 hours:<\/strong> 70% refund<\/li>\n\n\n\n
                      • 24-48 hours:<\/strong> 40% refund<\/li>\n\n\n\n
                      • Less than 24 hours:<\/strong> No refund (camp setup and catering costs)<\/li>\n<\/ul>\n\n\n\n

                        Weather and Force Majeure Policy<\/h2>\n\n\n\n

                        Weather-Related Cancellations<\/h3>\n\n\n\n

                        Initiated by Nasa Tours Egypt<\/strong><\/p>\n\n\n\n

                          \n
                        • Full Refund:<\/strong> 100% refund when we cancel due to unsafe conditions<\/li>\n\n\n\n
                        • Alternative Options:<\/strong> Rescheduling to available dates at no extra cost<\/li>\n\n\n\n
                        • Tour Credits:<\/strong> 110% credit value for future bookings (valid 12 months)<\/li>\n\n\n\n
                        • Partial Services:<\/strong> Prorated refunds for partially completed tours<\/li>\n<\/ul>\n\n\n\n

                          Weather Conditions Covered<\/strong><\/p>\n\n\n\n

                            \n
                          • Severe storms, high winds, dangerous sea conditions<\/li>\n\n\n\n
                          • Extreme temperatures affecting safety<\/li>\n\n\n\n
                          • Flash floods or dangerous road conditions<\/li>\n\n\n\n
                          • Airport closures affecting flight-dependent tours<\/li>\n<\/ul>\n\n\n\n

                            Customer-Initiated Weather Cancellations<\/strong><\/p>\n\n\n\n

                              \n
                            • Standard policy applies<\/strong> unless conditions deemed unsafe by local authorities<\/li>\n\n\n\n
                            • Discretionary Refunds:<\/strong> Case-by-case review for extreme circumstances<\/li>\n<\/ul>\n\n\n\n

                              Force Majeure Events<\/h3>\n\n\n\n

                              Covered Events<\/strong><\/p>\n\n\n\n

                                \n
                              • Natural disasters (earthquakes, floods, extreme weather)<\/li>\n\n\n\n
                              • Political instability or government travel advisories<\/li>\n\n\n\n
                              • Pandemic-related restrictions or lockdowns<\/li>\n\n\n\n
                              • Terrorist attacks or security incidents<\/li>\n\n\n\n
                              • Infrastructure failures (airport closures, road blockages)<\/li>\n<\/ul>\n\n\n\n

                                Force Majeure Refund Options<\/strong><\/p>\n\n\n\n

                                  \n
                                1. Full Refund:<\/strong> 100% refund processed within 14 business days<\/li>\n\n\n\n
                                2. Future Credit:<\/strong> 115% credit value for booking within 18 months<\/li>\n\n\n\n
                                3. Alternative Arrangements:<\/strong> Comparable tour substitutions<\/li>\n\n\n\n
                                4. Partial Completion:<\/strong> Prorated refunds for services not delivered<\/li>\n<\/ol>\n\n\n\n

                                  Medical Emergency Cancellations<\/h2>\n\n\n\n

                                  Covered Medical Situations<\/h3>\n\n\n\n
                                    \n
                                  • Serious Illness:<\/strong> Hospitalization or doctor-ordered bed rest<\/li>\n\n\n\n
                                  • Injury:<\/strong> Physical injury preventing safe participation<\/li>\n\n\n\n
                                  • Family Emergency:<\/strong> Immediate family serious illness or death<\/li>\n\n\n\n
                                  • Pregnancy Complications:<\/strong> Doctor-certified restrictions on travel\/activities<\/li>\n<\/ul>\n\n\n\n

                                    Documentation Requirements<\/h3>\n\n\n\n
                                      \n
                                    • Medical Certificate:<\/strong> Licensed physician’s statement<\/li>\n\n\n\n
                                    • Hospital Records:<\/strong> Admission\/treatment documentation<\/li>\n\n\n\n
                                    • Death Certificate:<\/strong> For family emergency situations<\/li>\n\n\n\n
                                    • Travel Insurance:<\/strong> We recommend comprehensive travel insurance<\/li>\n<\/ul>\n\n\n\n

                                      Medical Emergency Refunds<\/h3>\n\n\n\n
                                        \n
                                      • With Documentation:<\/strong> 85% refund regardless of timing<\/li>\n\n\n\n
                                      • Processing Time:<\/strong> 7-10 business days after document verification<\/li>\n\n\n\n
                                      • Partial Participation:<\/strong> Prorated refunds for unused portions<\/li>\n<\/ul>\n\n\n\n

                                        Group Booking Cancellations<\/h2>\n\n\n\n

                                        Group Size Impact<\/h3>\n\n\n\n

                                        Small Groups (2-5 people)<\/strong><\/p>\n\n\n\n

                                          \n
                                        • Standard policy applies<\/strong> to entire group<\/li>\n\n\n\n
                                        • Partial cancellations:<\/strong> Individual refunds based on standard timeline<\/li>\n<\/ul>\n\n\n\n

                                          Medium Groups (6-15 people)<\/strong><\/p>\n\n\n\n

                                            \n
                                          • Group discounts:<\/strong> May affect refund calculations<\/li>\n\n\n\n
                                          • Minimum participant requirements:<\/strong> Tours may cancel if below minimum<\/li>\n\n\n\n
                                          • 72-hour notice:<\/strong> Required for groups over 10 people<\/li>\n<\/ul>\n\n\n\n

                                            Large Groups (16+ people)<\/strong><\/p>\n\n\n\n

                                              \n
                                            • Custom agreements:<\/strong> Special terms negotiated at booking<\/li>\n\n\n\n
                                            • Deposit requirements:<\/strong> Typically 30-50% non-refundable deposit<\/li>\n\n\n\n
                                            • Staged payments:<\/strong> Different refund rules for different payment stages<\/li>\n<\/ul>\n\n\n\n

                                              Group Booking Benefits<\/h3>\n\n\n\n
                                                \n
                                              • Flexible rescheduling:<\/strong> One free date change for groups 10+<\/li>\n\n\n\n
                                              • Partial refunds:<\/strong> Available for individuals leaving group bookings<\/li>\n\n\n\n
                                              • Upgrade options:<\/strong> Apply cancellation value to upgraded experiences<\/li>\n<\/ul>\n\n\n\n

                                                Refund Processing Details<\/h2>\n\n\n\n

                                                Payment Method and Timeline<\/h3>\n\n\n\n

                                                Credit Card Refunds<\/strong><\/p>\n\n\n\n

                                                  \n
                                                • Processing Time:<\/strong> 5-10 business days after approval<\/li>\n\n\n\n
                                                • Method:<\/strong> Refunded to original payment method<\/li>\n\n\n\n
                                                • Currency:<\/strong> Refunded in original payment currency<\/li>\n\n\n\n
                                                • Bank Processing:<\/strong> Additional 2-5 days for bank processing<\/li>\n<\/ul>\n\n\n\n

                                                  International Payments<\/strong><\/p>\n\n\n\n

                                                    \n
                                                  • Exchange Rates:<\/strong> Refunds subject to current exchange rates<\/li>\n\n\n\n
                                                  • Bank Fees:<\/strong> International transfer fees may apply<\/li>\n\n\n\n
                                                  • Alternative Methods:<\/strong> PayPal or wire transfer options available<\/li>\n\n\n\n
                                                  • Documentation:<\/strong> Additional verification may be required<\/li>\n<\/ul>\n\n\n\n

                                                    Refund Approval Process<\/h3>\n\n\n\n

                                                    Standard Refunds (Eligible Timeline)<\/strong><\/p>\n\n\n\n

                                                      \n
                                                    1. Cancellation Request:<\/strong> Submit through website or email<\/li>\n\n\n\n
                                                    2. Automatic Processing:<\/strong> Approved within 24 hours<\/li>\n\n\n\n
                                                    3. Payment Processing:<\/strong> Initiated immediately<\/li>\n\n\n\n
                                                    4. Confirmation:<\/strong> Email notification with refund reference<\/li>\n<\/ol>\n\n\n\n

                                                      Review Required Refunds<\/strong><\/p>\n\n\n\n

                                                        \n
                                                      1. Request Submission:<\/strong> Include reason and documentation<\/li>\n\n\n\n
                                                      2. Review Period:<\/strong> 2-5 business days for evaluation<\/li>\n\n\n\n
                                                      3. Decision Notification:<\/strong> Email with approval\/denial details<\/li>\n\n\n\n
                                                      4. Appeal Process:<\/strong> Available for denied requests<\/li>\n<\/ol>\n\n\n\n

                                                        Tour Credits and Alternatives<\/h2>\n\n\n\n

                                                        Tour Credit System<\/h3>\n\n\n\n

                                                        Credit Value and Validity<\/strong><\/p>\n\n\n\n

                                                          \n
                                                        • Standard Credits:<\/strong> 100% of refund value<\/li>\n\n\n\n
                                                        • Bonus Credits:<\/strong> 110% for weather cancellations, 115% for force majeure<\/li>\n\n\n\n
                                                        • Validity Period:<\/strong> 12 months from issue date (18 months for force majeure)<\/li>\n\n\n\n
                                                        • Transferability:<\/strong> Credits can be transferred to family members<\/li>\n<\/ul>\n\n\n\n

                                                          Using Tour Credits<\/strong><\/p>\n\n\n\n

                                                            \n
                                                          • Booking Process:<\/strong> Enter credit code during checkout<\/li>\n\n\n\n
                                                          • Partial Usage:<\/strong> Credits can be split across multiple bookings<\/li>\n\n\n\n
                                                          • Upgrade Options:<\/strong> Use credits toward more expensive tours<\/li>\n\n\n\n
                                                          • Extension:<\/strong> One-time 6-month extension available (administrative fee applies)<\/li>\n<\/ul>\n\n\n\n

                                                            Alternative Arrangements<\/h3>\n\n\n\n

                                                            Rescheduling Options<\/strong><\/p>\n\n\n\n

                                                              \n
                                                            • Free Rescheduling:<\/strong> Available for cancellations 48+ hours in advance<\/li>\n\n\n\n
                                                            • Peak Season:<\/strong> Additional fees may apply for high-demand dates<\/li>\n\n\n\n
                                                            • Same Value Tours:<\/strong> Switch to different tour of equal value<\/li>\n\n\n\n
                                                            • Upgrade Incentives:<\/strong> Discounted upgrades to premium experiences<\/li>\n<\/ul>\n\n\n\n

                                                              Substitute Experiences<\/strong><\/p>\n\n\n\n

                                                                \n
                                                              • Weather Alternatives:<\/strong> Indoor cultural tours for outdoor cancellations<\/li>\n\n\n\n
                                                              • Activity Modifications:<\/strong> Adapted tours for mobility or health concerns<\/li>\n\n\n\n
                                                              • Location Changes:<\/strong> Alternative destinations for closed\/restricted areas<\/li>\n\n\n\n
                                                              • Seasonal Alternatives:<\/strong> Different activities based on seasonal availability<\/li>\n<\/ul>\n\n\n\n

                                                                Special Circumstances<\/h2>\n\n\n\n

                                                                Last-Minute Booking Cancellations<\/h3>\n\n\n\n

                                                                Rush Bookings (Within 24 Hours)<\/strong><\/p>\n\n\n\n

                                                                  \n
                                                                • No Refund:<\/strong> Standard policy applies<\/li>\n\n\n\n
                                                                • Exception:<\/strong> Operational issues preventing tour delivery<\/li>\n\n\n\n
                                                                • Credit Option:<\/strong> 50% tour credit available at discretion<\/li>\n<\/ul>\n\n\n\n

                                                                  Third-Party Booking Cancellations<\/h3>\n\n\n\n

                                                                  Travel Agent Bookings<\/strong><\/p>\n\n\n\n

                                                                    \n
                                                                  • Agent Responsibility:<\/strong> Primary cancellation handling through booking agent<\/li>\n\n\n\n
                                                                  • Direct Contact:<\/strong> Emergency situations handled directly<\/li>\n\n\n\n
                                                                  • Commission Impact:<\/strong> Refunds adjusted for agent commissions<\/li>\n\n\n\n
                                                                  • Documentation:<\/strong> Additional verification required<\/li>\n<\/ul>\n\n\n\n

                                                                    Repeat Customer Benefits<\/h3>\n\n\n\n

                                                                    Loyalty Program Members<\/strong><\/p>\n\n\n\n

                                                                      \n
                                                                    • Enhanced Timeline:<\/strong> Extended cancellation windows<\/li>\n\n\n\n
                                                                    • Reduced Fees:<\/strong> Lower processing fees for frequent customers<\/li>\n\n\n\n
                                                                    • Priority Rebooking:<\/strong> First access to alternative dates<\/li>\n\n\n\n
                                                                    • Bonus Credits:<\/strong> Additional credit value for cancellations<\/li>\n<\/ul>\n\n\n\n

                                                                      Dispute Resolution<\/h2>\n\n\n\n

                                                                      Internal Review Process<\/h3>\n\n\n\n
                                                                        \n
                                                                      1. Initial Contact:<\/strong> Email refund@nasatoursegypt.com with details<\/li>\n\n\n\n
                                                                      2. Case Review:<\/strong> Management review within 48 hours<\/li>\n\n\n\n
                                                                      3. Response:<\/strong> Detailed explanation of decision<\/li>\n\n\n\n
                                                                      4. Appeal:<\/strong> One appeal allowed with additional documentation<\/li>\n<\/ol>\n\n\n\n

                                                                        External Resolution<\/h3>\n\n\n\n

                                                                        Payment Disputes<\/strong><\/p>\n\n\n\n

                                                                          \n
                                                                        • Chargeback Process:<\/strong> Through Paymob\/credit card company<\/li>\n\n\n\n
                                                                        • Evidence Submission:<\/strong> We provide full documentation<\/li>\n\n\n\n
                                                                        • Resolution Timeline:<\/strong> 30-60 days typical processing<\/li>\n<\/ul>\n\n\n\n

                                                                          Legal Resolution<\/strong><\/p>\n\n\n\n

                                                                            \n
                                                                          • Governing Law:<\/strong> Egyptian consumer protection laws<\/li>\n\n\n\n
                                                                          • Mediation:<\/strong> Available through Egyptian tourism authority<\/li>\n\n\n\n
                                                                          • Court Jurisdiction:<\/strong> Egyptian courts for legal proceedings<\/li>\n<\/ul>\n\n\n\n

                                                                            Contact Information<\/h2>\n\n\n\n

                                                                            Cancellation and Refunds Department:<\/strong>
                                                                            Email: refunds@nasatoursegypt.com
                                                                            Phone: [Dedicated Refunds Phone]
                                                                            Hours: 9 AM – 6 PM (Egypt Standard Time)<\/p>\n\n\n\n

                                                                            Emergency Cancellations:<\/strong>
                                                                            24\/7 WhatsApp: [WhatsApp Number]
                                                                            Emergency Phone: [Emergency Number]<\/p>\n\n\n\n

                                                                            General Customer Service:<\/strong>
                                                                            Email: info@nasatoursegypt.com
                                                                            Phone: [Main Phone Number]
                                                                            Website: https:\/\/nasatoursegypt.com<\/p>\n\n\n\n

                                                                            \n\n\n\n

                                                                            This policy is designed to be fair to both customers and Nasa Tours Egypt while reflecting the unique challenges of tourism operations in Egypt. We recommend all customers consider comprehensive travel insurance for maximum protection.<\/em><\/p>\n\n\n\n

                                                                            <\/p>\n","protected":false},"excerpt":{"rendered":"

                                                                            Effective Date: 20th May 2025Last Updated: 20th May 2025 Policy Overview Nasa Tours Egypt understands that travel plans can change. This policy outlines our fair and transparent approach to cancellations and refunds while balancing customer needs with operational requirements. Standard Cancellation Terms Cancellation Timeline and Refunds More than 48 Hours Before Tour 24-48 Hours Before Tour Less<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2583","page","type-page","status-publish","hentry"],"yoast_head":"\nDelivery & Shipment Policy - Nasa Tours Egypt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nasatoursegypt.com\/de\/refund_returns-2\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery & Shipment Policy - Nasa Tours Egypt\" \/>\n<meta property=\"og:description\" content=\"Effective Date: 20th May 2025Last Updated: 20th May 2025 Policy Overview Nasa Tours Egypt understands that travel plans can change. 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