Privacy Policy - Nasa Tours Egypt

Effective Date: [20th May 2025]
Last Updated: [20th May 2025]

Introduction

Nasa Tours Egypt (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nasatoursegypt.com and use our services.

Information We Collect

Personal Information

Contact Information: Name, email address, phone number, mailing address
Payment Information: Credit card details, billing address (processed securely through Paymob)
Travel Information: Passport details, travel dates, accommodation preferences, dietary requirements
Communication Records: Chat logs, email correspondence, customer service interactions

Automatically Collected Information

Website Usage Data: IP address, browser type, pages visited, time spent on site
Cookies and Tracking: Session cookies, analytics cookies, preference cookies
Device Information: Device type, operating system, mobile device identifiers

How We Use Your Information

Primary Uses

Booking Services: Process tour reservations, manage itineraries, coordinate travel arrangements
Payment Processing: Facilitate secure transactions through our payment partner Paymob
Customer Service: Respond to inquiries, resolve issues, provide support
Communication: Send booking confirmations, travel updates, promotional offers (with consent)

Secondary Uses

Website Improvement: Analyze usage patterns, optimize user experience
Legal Compliance: Meet regulatory requirements, respond to legal requests
Business Operations: Internal record-keeping, fraud prevention, security monitoring

Information Sharing and Disclosure

Third-Party Service Providers

Payment Processors: Paymob (for secure payment processing)
Tour Operators: Local partners for tour execution
Technology Providers: Website hosting, email services, analytics tools
Legal Requirements: Government authorities when required by law

Data Protection Measures

All third-party partners are contractually bound to protect your information and use it only for specified purposes.

Payment Security

We use Paymob, a PCI DSS compliant payment processor, to handle all financial transactions. We do not store your complete credit card information on our servers. Payment data is encrypted and processed through secure channels.

Data Retention

Booking Records: Retained for 5 years for accounting and legal purposes
Marketing Communications: Until you unsubscribe or request deletion
Website Analytics: Anonymized data retained for 26 months
Customer Service Records: Retained for 3 years

Your Rights

Access and Control

Access: Request copies of your personal information
Correction: Update or correct inaccurate information
Deletion: Request removal of your personal data (subject to legal requirements)
Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we process your information
Objection: Opt-out of marketing communications and certain data processing

Exercise Your Rights

Cookies Policy

Types of Cookies We Use

Essential Cookies: Required for website functionality
Analytics Cookies: Google Analytics for usage statistics
Marketing Cookies: For personalized advertising (with consent)
Preference Cookies: Remember your settings and choices

Cookie Management

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

International Data Transfers

Your information may be transferred to and processed in countries outside Egypt. We ensure appropriate safeguards are in place to protect your data during international transfers.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with personal information, please contact us.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

SSL encryption for data transmission
Secure server infrastructure
Regular security audits and updates
Employee training on data protection
Access controls and authentication

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

Nasa Tours Egypt
Email: privacy@nasatoursegypt.com
Phone: +201040497626 Sharm El Sheikh – +20 69-3640886 Dahab
Address: Genena City Mall – Office 3065. Sharm EL Sheikh, Egypt
Website: https://nasatoursegypt.com

For privacy-related inquiries, please contact our Data Protection Officer at the above email address.

This policy complies with Egyptian data protection laws and international best practices.